Frequently Asked Questions


Can e-tran bus passes be purchased online?

Yes, purchase bus passes online. To check on the status of your online pass order call (916) 627-3279. There is a one week waiting time for the pass to be mailed and the City is not responsible for lost mail.

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Who can buy e-tran and RT Monthly Passes?

Anyone. A Discount Pass is for seniors aged 62 to 74, persons with disabilities, or Military Personnel and their dependents. Student Passes are for students, ages 5-18 with valid student school I.D. A Basic Pass is for everyone else.

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What is the difference between an RT and e-tran Monthly Pass?

An e-tran monthly pass is for people who only use e-tran buses, transfers can be obtained from the e-tran bus drivers to a RT bus. A RT monthly pass is for a person who uses both RT and e-tran buses.

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Is the e-tran Monthly Pass only valid during the same month that I purchased it?

No, the e-tran Monthly Passes are valid for 31 days beginning on the first day of use.

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My kid, aged 16, needs to ride the bus to and from work, but it’s the summer, can they still obtain a student I.D.?

They can use their past school year I.D. card until they receive a new school I.D. card or they can go to the RT Photo Identification Center at 1225 R Street (13th Street Light Rail Station), Sacramento to obtain RT Student I.D. Card.

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RT has special concessions for college students? Does e-tran?

RT has agreements with the Los Rios Community College District and California State University, Sacramento to accept their student and facility Transit I.D. cards for free bus and light rail rides. e-tran will honor these agreements and accept these Transit I.D. cards for free rides on e-tran.

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My kids are riding the bus to and from school, how safe are they?

Your kids are in good hands. All e-tran routes are driven by professionally trained bus operators that are trained to handle certain emergency related tasks. Should problems occur on the bus, the bus operators will contact the local authorities for assistance.

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My child has after school activities, how often will buses run after normal school hours?

Consult an e-tran rider’s guide for more details. Typically buses operate every 60 minutes until 7:30 pm.

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Can Sacramento Residents Purchase e-tran Monthly Passes?

Yes, a Sacramento resident can purchase an e-tran monthly pass.

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Are e-tran or RT Monthly Passes refundable, exchangeable or replaceable?

No, all sales are final. Once a pass is sold, no refunds are given, no exchanges can be made and no pass will be replaced if lost, destroyed or stolen.

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What if I do not ride RT often, how can I use RT?

An e-tran monthly pass holder can purchase a transfer for 50 cents from the e-tran bus operator to use on RT. To transfer from a RT bus to an e-tran bus, the e-tran pass holder will have to pay full fare or $2.50 on RT.

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Does e-tran accept RT Passes, Tickets and Transfers?

Yes, e-tran accepts all RT Monthly Passes, Daily Passes, Transfers and Tickets (except Central City) on e-tran buses as base fare.

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Can you purchase e-tran or RT bus passes with TransitChek?

Yes, all vendors in Elk Grove accept TransitChek. Please call 1 (800) 531-2828 for more details and information.

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When are e-tran Monthly Passes available for purchase?

Passes are available every day of the month.

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Can I purchase e-tran or RT Daily Passes at the vendors in Elk Grove?

No, daily passes are only sold on buses.

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How can I access Transit Information?

Please call (916) 321-2877 or sacrt.com.

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How much are e-tran and RT passes?

View e-tran monthly fare.

Any other questions regarding bus passes for e-tran please call (916) 683-8726 or for RT please call (916) 321-2849.

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Are e-tran buses wheelchair accessible?
  • All e-tran buses are wheelchair accessible. We recommend that wheelchairs have a working brake system.
  • Not all bus stops are safe for deployment of the lift. If you have question about accessibility of a particular stop, please call.
  • As a courtesy to riders with mobility limitations, priority seating has been designated at the front of each bus. Your cooperation in yielding these seats to mobility-limited riders, the seniors and persons with disabilities is appreciated.

In compliance with the Federal Department of Transportation (DOT) the City of Elk Grove has developed a Reasonable Modification Policy .This Policy provides for reasonable modifications/accommodations to practices and procedures to avoid discrimination and ensure that programs are accessible to individuals with disabilities. View the Full Reasonable Modification Policy.

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How do I buy passes or tickets?

Buy passes online 

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Can I bring my bike with me?

e-tran buses are equipped with bike racks, which hold two bikes. Two additional bikes are allowed inside the bus, depending on passenger loads.

Only single-rider, two-wheel bicycles are permitted. No motor, tandem or three-wheel bikes are allowed. There is no age limit for riders using the bike racks or bringing bikes on board the bus. However, riders must be able to load and unload their bikes without help from the operator. There is no guarantee that there will be space on any specific bus for your bike.

e-tran, the City of Elk Grove or MV Public Transportation, Inc is not responsible for damages to or caused by bicycles on e-tran or City of Elk Grove property or vehicles.

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  1. Before the bus arrives remove all detachable items from the bike, such as bags, air pumps, and water bottles.
  2. Always load and unload your bike from the curb side of the bus.
  3. If the rack is stowed, squeeze the silver release handle on the top and lower the rack from its upright position.
  4. Lift your bike into the rack, putting the front wheel where indicated on the rack. (The first bike in the rack should be loaded in the position closest to the bus.)
  5. Pull the support arm up and over the front tire as close to the frame as possible. The support arm should rest securely on the front tire only, not on the bike's frame.

Board the bus and pay your fare. Sit as close to the front as possible, to keep your bike in view at all times.

Unloading

  1. When approaching your stop, let the bus driver know you will unload your bike and then exit through the front door of the bus.
  2. Lift the support arm from the bike's tire and lower it to the magnet on the rack.
  3. Take your bike out of the rack.
  4. If the rack is empty, raise the rack up against the bus.

All unclaimed bikes left on racks will be sent to e-tran Lost and Found. Information on missing bikes may be obtained 48 hours after the loss by telephone: (916) 68E-TRAN and (TDD only 711 through the California Relay Service). Lost and Found articles may be picked up between 8 a.m. and 5 p.m., Monday through Friday at 10250 Iron Rock Way, Suite 200, Elk Grove.

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