Effective on Thursday, July 1, 2021, the City’s administration and operation of the e-tran and e-van transit services are annexed into Sacramento Regional Transit District (SacRT). As part of this annexation, the City will no longer be selling any paper fare media for e-tran and e-van. However, all e-tran and e-van customers can still purchase fare media through the following options:

For e-tran local and commuter transit route customers:

All regular and discounted e-tran fare media passes can be purchased online through the Connect Card electronic fare payment website: connecttransitcard.com. Here you can obtain and register a new Connect Card and load any of the e-tran fare passes that you had previously purchased through the City of Elk Grove onto the Connect Card. The Connect Card can be used on all SacRT and e-tran buses. For more information regarding the Connect Card, please visit connecttransitcard.com, or call 916.321.BUSS (2877) or TTY: 916.483.4327 to speak with SacRT’s Customer Service.

You can also obtain a new Connect Card and/or load an existing Connect Card by visiting the Cashiers Office in Elk Grove City Hall, located at 8401 Laguna Palms Way, Elk Grove, CA 95758, during regular business hours (open Monday – Friday from 8:00 a.m. to 5:00 p.m., closed for major holidays).

For e-van paratransit customers:

You can purchase and obtain e-van fare media passes to use on Elk Grove e-van paratransit services through SacRT by contacting SacRT’s Customer Service Department at 916.321.2849, and ordering the pass over the phone, or you may visit SacRT’s Customer Service Center, located 1225 R Street, Sacramento, CA 95811, during regular business hours (open Monday – Friday from 6:00 a.m. to 7:30 p.m., and Saturday and Sunday from 7:00 a.m. to 4:00 p.m., closed for major holidays). Please note that e-van fare media passes will only work on the e-van paratransit services operated by SacRT within the City of Elk Grove. If you are planning to take a regional paratransit service trip provided by SacRT, please contact SacRT for obtaining information about that fare before purchase.

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