Ask Elk Grove

Welcome to Ask Elk Grove

Ask Elk Grove

The City offers a customer service program called Ask Elk Grove, that connects residents with specially-trained customer service representatives ready to assist with non-emergency City service requests.  This includes items from potholes to stray animals, street lights to trash collection and everything in-between.

Ask Elk Grove helps make local government open and accessible to everyone. It opens the doors to City Hall. Our goal is to provide the best customer service possible and get you the help or information you need - quickly and easily. Below is a variety of ways to contact us.

Contact Us

Dial: 916-691-CITY (2489)
Monday through Friday
8:00 a.m. until 5:00 p.m.
(Please continue to dial 9-1-1 for emergencies.)
TTY Number: 888-435-6092
Monday through Friday
8:00 a.m. until 5:00 p.m.
(Please continue to dial 9-1-1 for emergencies.)
After Hour Phone Numbers 9-1-1 for Emergencies
Non-Emergency Police 916-714-5115 24 Hours/365 Days a Year
916-687-3005 Public Works Emergency Number
Email: Ask Elk Grove at
Email will be promptly checked and responded to during normal business hours.
Online: Submit your service request online using the form below.
Mobile Phone App: Andriod App. iPhone App.

Submit A Request
Submit a Request, Comment, or Question Online
Phone Number:

Language Services

Ask Elk Grove offers language translation services for callers that feel more comfortable speaking in a language other than English.  The City offers more than 240 languages and dialects.  When calling in please state the language you wish to use at the beginning of the call and a translator will be brought on the line.

Services offered by other government agencies

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