Download the City of Elk Grove's Title VI and Limited English Proficiency Plan
The City of Elk Grove is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. Title VI complaints must be filed within 180 days of the alleged discrimination.
The following information is necessary to assist us in processing your complaint. If you require any assistance in completing this form, please contact the Title VI Coordinator.
The completed form must be returned to:
Title VI Coordinator
8401 Laguna Palms Way
Elk Grove, CA 95758
Phone: (916) 687-3030
Procedures for Investigating Complaints
The Transit System Manager will investigate the complaint and make a determination. Formal investigation of the complaint will be confidential and will include, but is not limited to, details of the specific incident, frequency and dates of occurrences, and names of any witnesses. The complainant will be notified of the resolution.
If the complainant is not satisfied with the resolution, an appeal process is available. An appeal request for review of a determination of unlawful denial of access or accommodation to public transportation must be filed, in writing, within sixty (60) calendar days of the incident. The written appeal must include the customer’s name, address, and telephone number. A statement of reason(s) why the complainant believes the denial of the complaint was inappropriate is recommended.
The City Manager will set a mutually agreed-upon time and place for the review process with the complainant and/or his/her representatives within thirty (30) days of the request. The complainant may submit documents or other information to be included with the record and considered in the review process. A record of the review will be kept, as determined by the City Manager. Anyone needing special accommodations may contact the City at (916) 683-7111 for assistance.