COVID-19 City Hall is here for you! While our public buildings are closed, our services and staff are still working. Please email or call us as usual. COVID-19 Updates

City Services

Although city hall is closed to the public, city staff are working hard to serve our community during this crisis. We’ve adjusted our operations and, with the help of technology, most city services are still operating. Staff phones and emails are being managed remotely and we’re finding new ways to ensure that field work and administrative work is being done safely in accordance with social distancing protocols. We’ve created a web page to share contact information and modifications to our services while the public health order remains in place. While many of our staff are working remotely, it’s our goal to provide exceptional services to our residents.

Animal Services

(916) 687-3042 or animalservices@elkgrovepd.org

  • The Elk Grove Animal Shelter is closed.
  • Animal Service officers will continue to respond to emergency calls for service.
  • Animals who have been picked up as strays can be reunited with their owners by appointment only. Call (916) 687-3042 or schedule an appointment online.
  • If you are unable to care for the pet while searching for an owner, stray animals can still be brought to the shelter during regular lobby hours. Please call (916) 687-3042 to arrange an appointment.
  • Pet licenses are only being accepted by mail or online.
  • Adoptions are suspended until the Public Health Department order is lifted.

Building Safety, Inspections and Permits

(916) 478-2235 or Bldonline@elkgrovecity.org

Construction activities have been determined to be an essential service by Governor Newsom. To support our local contractors, staff is continuing to operate in this division remotely and in the field, when necessary, using social distancing protocols.

  • For general or processing questions contact our main line or email, see above
  • Schedule a Building Inspection by calling (916) 478-2225
  • Download Forms and Handouts
  • File for Electronic Plan Review
  • Payment of Fees:
    • Once you receive an email invoice from the City, mail a check to City Hall with the invoice attached or contact the cashier’s office at (916) 627-3279.
      • The cashier will be temporarily taking credit card payments over the phone until City Hall is open to the public again.
      • Leave a voicemail with the cashier’s office. You’ll receive a call within 24 hours for payment processing.

City Clerk

(916) 478-3635 or cityclerk@elkgrovecity.org

If an item is marked time sensitive because it has a deadline requirement for people to file, or it triggers future deadlines like a court date, please connect with the Office of the City Clerk remotely.

Bids / RFPs

  • Staff will be on site at City Hall to receive items one hour prior to a submittal deadline
  • Set up an appointment with the Office of the City Clerk to deliver a Bid or RFP any earlier. Contact cityclerk@elkgrovecity.org or (916) 478-3635.

Claims

File by mail, email at cityclerk@elkgrovecity.org or by fax to (916) 627-4400.

Filing of Appeals

  • Send completed form via certified mail or request an appointment to deliver in person.
  • There is a fee associated with this filing.
    • The cashier will be temporarily taking credit card payments over the phone until City Hall is open to the public again.
    • Leave a voicemail with the cashier’s office at (916) 627-3279. You’ll receive a call within 24 hours for payment processing.

Public Comment at Meetings

  • Recorded comments are preferred. Leave your comment (3 minutes or less) on the City Clerk’s voice mail at (916)478-2286.
  • Emailed comments will be read into the record by the City Clerk. Email comments to jlindgren@elkgrovecity.org.

Public Records Requests

Complete a Request for Public Records and submit it by email to cityclerk@elkgrovecity.org.

Receipt of Legal Service

Code Enforcement

(916) 687-3023 or codeenforcement@elkgrovecity.org

Development Engineering

916-627-3436 or dengineering@elkgrovecity.org

  • General or Processing Questions: please contact our main line, see above
  • For Construction Inspection Scheduling, contact John Pumphrey at 916-661-3513
  • Application Forms
  • Improvement Standards and Specifications
  • Grading Permits
  • Mapping
  • Electronic Plan Review
  • Payment of Deposit and Fees: There is a fee associated with some of these services.
    • The cashier will be temporarily taking credit card payments over the phone until City Hall is open to the public again.
    • Leave a voicemail with the cashier’s office at (916) 627-3279. You’ll receive a call within 24 hours for payment processing.

District56

916-627-3747 or district56@elkgrovecity.org

  • The Center, Senior Center, Veterans Hall and Aquatics Center have been closed until further notice.
  • Reservations will be accepted for late spring/summer 2020 events and beyond. Submit inquires online.
  • Take a virtual tour of The Center.

Economic Development

(916) 627-3338 or econdev@elkgrovecity.org

  • Providing standard and emergency related services to businesses and employees associated with the pandemic.
  • Offering a Coronavirus Rapid Response website in partnership with the Sacramento Metropolitan Chamber of Commerce at https://rapidresponse.metrochamber.org/ with the latest information and resources for the region’s affected businesses and employees.
  • See frequently asked questions associated with business assistance and federal and state financial assistance resources at www.elkgrovecity.org/covid19biz

Finance

Finance Department Divisions are open to serve from their remote locations. Please email or phone and leave a message and a member of the staff will be in contact with you.

Housing and Loans

916-478-2254 or housing@elkgrovecity.org

Human Resources

Please contact 916-627-3224 or jlangenberg@elkgrovecity.org

  • The full scope of Human Resource services are continuing remotely.

Police Department

9-1-1 for Emergencies, (916) 714-5115 Non-Emergency

Submit a Report Online

  • Dispatch and patrol are operating business-as-usual.
  • Most areas of the department are closed to the public, including the service center but staff are returning calls and emails.
  • The Records Bureau is closed to the public but are operating from 8:00am to 5:00pm, Monday thru Friday. For questions regarding appointments for tow hearings and mandatory registrations call (916) 478-8170.
  • The Property & Evidence Bureau is closed to the public. Questions can be emailed to info@elkgrovepd.org

Public Affairs

(916) 478-2206 or publicaffairs@elkgrovecity.org

Public Works

Capital Improvement Projects

All capital project design and construction activities are continuing. If you have a question, please contact staff at kbewsey@elkgrovecity.org

Operations & Maintenance Services

916-687-3005 or pwcustomerservice@elkgrovecity.org

  • All operation & maintenance services are continuing normally.

Permits

916-627-3433 or vbrown@elkgrovecity.org or athandi@elkgrovecity.org

  • Street Use Permits will not be issued while orders are in place prohibiting gatherings of more than 10 people.
  • Other permit applications must be submitted electronically or by mail.

Encroachment Permits

  • Submit electronically (PDF file) to epermitsline@elkgrovecity.org, or by mail to:

    City of Elk Grove
    ATTN: Public Works - Permit Services
    8401 Laguna Palms Way
    Elk Grove, CA 95758

    Prior to permit processing or review, a permit deposit is required. Required deposits may be sent via USPS mail or delivery service (i.e. FedEx, UPS) to:

    City of Elk Grove
    ATTN: Public Works - Permit Services
    8401 Laguna Palms Way
    Elk Grove, CA 95758

Transportation Permits

  • Submit electronically (PDF file) to epermitsline@elkgrovecity.org, or via mail to:

    City of Elk Grove
    ATTN: Public Works - Permit Services
    8401 Laguna Palms Way
    Elk Grove, CA 95758

    Please include a copy of the check or indicate if there is a credit card on file with the Cashiers Office. Applications for annual transportation permits must be submitted via USPS mail along with the $47 permit fee to:

    City of Elk Grove
    ATTN: Public Works - Permit Services
    8401 Laguna Palms Way
    Elk Grove, CA 95758

Recycling & Waste Services

Republic Services: (916) 635-2500

City Staff: (916) 627-3339 (Residential Customers)

  • All trash, recyclables, and green waste collection are operating as usual.
  • Republic Services will be eliminating the collection of any material not placed in carts – this includes excess trash bags placed next to carts, bulky waste, used oil and filters, batteries, and sharps containers. These changes will be effective Monday March 30, 2020 until further notice.
  • Residents can drop off their used oil and filters, batteries, and sharps containers to the Special Waste Collection Center (SWCC) located at 9255 Disposal Lane. The SWCC is open Sunday to Wednesday 9:00am to 4:00pm.
  • If you have bulky waste to dispose of, Republic Services is allowing all Elk Grove residents to haul a 5 cubic yard limit per load of waste to the Elder Creek Transfer Station (8642 Elder Creek Road) at no additional charge. The Elder Creek Transfer Station is open from 6:00am to 5:00pm Monday through Friday and 6:00am to 3:00pm on Saturdays. For more information please call (916) 387-3425.

Traffic Operations

916-478-2255 or rchapman@elkgrovecity.org

  • All traffic operations are continuing as usual.
  • The Green Wave has been temporarily suspended due to a significant reduction in traffic volumes.

Transit Services

(916) 683-8726

  • At this time, all Elk Grove transit services are continuing.
  • Sign up for Rider Alerts to receive notifications of any changes in service.

On Wednesday, the City Council adopted a policy and procedures that give the City Manager the authority to modify, reduce, and/or suspend City transit services during a declared emergency event. While the policy and procedures are not intended to dictate exactly what service changes will occur and when, they provide general guidelines and options to respond to ridership loss, bus operator availability, government health and safety orders, and other unforeseen service impacts during an emergency event.

City staff are continuing to monitor the impacts to Elk Grove’s regularly scheduled transit services. We continue to coordinate with the City’s contracted transit provider, Sacramento Regional Transit District, to determine what service changes may be necessary under the present circumstances. Should the City Manager decide to implement any temporary service changes, City staff will notify the public to the greatest extent possible, and in compliance with federal requirements, prior to any changes taking affect.

For more information on the City’s transit services during the COVID-19 event, please visit the Transit webpage, or call Customer Service at (916) 683-8726. If you’re an e-tran user, sign-up for Rider Alerts to receive text and/or e-mail notifications.

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